Terms and Conditions

Terms and Conditions

1. Definitions.
By using this website or making a booking with our staff, this means you agree with our terms and conditions on this page and our privacy policy. In this document, we use the terms Halong Bay Deals, “we”, “our” and “us” to refer to the legal entity and any and all representatives of Halong Bay Cruise, Tours and Deals Company Limited, but not to refer to the external cruise operators which Halong Bay Deals provides tickets for.

2. Shuttle bus.
Unless otherwise indicated, all trips include free shuttle bus departing and returning to Hanoi’s old quarter. If you are located elsewhere, it is your responsibility to inform us within a reasonable timeframe, at least 24-hours before your cruise departure, so we can liaise with the cruise operator. In this instance, it is your responsibility to make arrangements to meet with the shuttle bus en-route to Ha Long Bay or meet with the shuttle bus in the old quarter.

If you do not inform our staff of your pickup location outside of Hanoi’s old quarter more than 24-hours ahead of your trip, it is possible you may miss your trip, with seats being forfeited and tickets likely non-refundable. In this instances, communicate with our staff as fast as possible and we will do everything we can to assist with the situation.

3. Payment.
Unless otherwise indicated, payment must be made in full, via Visa, Mastercard, Paypal or direct bank transfer, or other methods offered on Halong Bay Deals website, at least 24-hours before your trip, to ensure successful reservation. Halong Bay Deals cannot guarantee the reservation for any payments made less than 24-hours before trip departure.

4. Cancellation and refunds.
In the instance of cancellation due to weather or any other reason by the management board of Halong Bay, full refunds will be provided within 48-hours. Cancellation and refunds are entirely up to the external tour operators, each having different cancellation and refund policies, and it is the customers responsibility to be aware of the cruise operators cancellation and refund policy in advance.

Generally speaking, refunds are provided due to trip cancellation by the management board of Halong Bay, and double-booking due to error by Halong Bay Deals. Refunds are not provided after the trip has been experienced by the customer. Refunds are generally not provided due to no-show or customers not being present at the time of shuttle bus pick-up.

Refunds due to customer cancellation will be processed on an ad-hoc basis and entirely up to the discretion and refund and cancellation policies of the external cruise operator, not Halong Bay Deals.

5. Copyright and ownership of intellectual property.
Unless explicitly stated, the Halong Bay Deals brand, its likeness, website contents and all marketing materials are the intellectual property of copyright holder Halong Bay Cruise, Tour and Deals Company Limited and all rights are reserved. Visitors to our website agree to not infringe upon our brand and intellectual property.

6. Additional costs on boats.
Within reason, all prices advertised on Halong Bay Deals include all-costs advertised up-front. Prices advertised do not include alcoholic drinks, additional drinks, food, merchandise or supplementary activities provided by the tour operator.

7. Special requirements.
Where possible, Halong Bay Deals staff will endeavour to communicate with your cruise operator and accommodate any special requests, but we are under no legal obligation and provide no guarantees to accommodate special requests or requirements, the fulfilment of any special requests are entirely up to the external cruise operator. For any special requirements please submit these during your order, at least 24-hours in advance of your cruise departure.

8. Security.
All orders are processed with security standard browser encryption and secure sockets layer technology. Halong Bay Deals does not store any customers payment information such as credit card details. For more information, view our privacy policy.

9. Halong Bay Deals is not a tour operator or cruise operator.
Halong Bay Deals is not a tour operator or cruise operator, but a marketing platform in which tours are promoted. The legal operators are the owners of the tours which you book on our platform. Halong Bay Deals holds no responsibility for the operation of the tours promoted on our website.

10. Limit of liability.
By using this website, you indemnify Halong Bay Deals of any liability of the operation of the tours promoted on our website, including the journey to and from the port of departure. This also includes indemnifying us from the conduct, safety, security and performance of other cruise attendees, the external organisations mentioned on our website, their staff and contractors, and recognise these are factors outside of our control.

Our terms and conditions was last updated on the 9th of December, 2019. We reserve the right to change our terms and conditions at any time effective immediately and any future updates will be posted on this page.

Our Mission – Customers First

At Halong Bay Deals, our overall company mission is to ensure customers experience an effortless and reliable booking experience. If you feel we can improve in any way, please feel free to contact us.